SHIPPING POLICIES
The standard method of shipment is airmail or EMS. You'll be emailed a tracking number after your package has been shipped to you.
The delay of shipping is usually 2-3 weeks. Package should arrive to customer destination within 4 weeks.

EXPRESS MAIL
If you wish EXPRESS Shipping, please contact our Customer Service Department by email at customerservice@Kopnoi.com to request EXPRESS Shipping and we will send you a quotation for shipping. Once agreed, the cost of express shipping will need to be paid through Paypal. Once received, we will proceed with EXPRESS shipping.

After your order has been processed, you will receive an email notification the day your order has been shipped with a confirmation of shipment and a tracking number.
Customer support may contact customers for additional information as required.
In the event your order cannot be shipped you will be contacted immediately by e-mail and informed the reason for the delay.

If you'd like to cancel or change an order for any reason, please contact us and make sure to include your Kopnoï order number, as soon as possible. We'll do everything we can to accommodate your request. Please bear in mind that our order-fulfillment system is designed to get orders shipped and on their way to our customers quickly and efficiently. As a result, we cannot change or cancel an order once it has already entered the shipping process.
Kopnoï reserves the right to cancel any order if unable to fulfilled request in reasonable delays unless previously agreed by customer.

INCORRECT SHIPPING ADDRESS PROVIDED

KOPNOÏ charges additional shipping costs for orders returned to us or re-routed due to incorrect addresses provided by customers.
Our free shipping policy cover the cost of sending an order to customer's shipping address but shipping charges does not cover the cost of sending an order back to Kopnoï or getting the package re-routed to its intended address and apply even if the order was shipped for free to the customer with our free shipping promotion.
For returned merchandise, customer will be responsible for the return shipping TO and FROM Kopnoï. We will ship again to customers when shipping payment has been received.
All returns are subject to a 25% restocking fee. Please see our Return Policy for more information.

CHANGING OR CANCELING AN ORDER
Need to change or cancel your order? It's easy with Kopnoï. Just contact us by email at customerservice@Kopnoi.com within 24 hours of placing your order, and we'll update or cancel your order for free.

If you are unable to change or cancel your order within 24 hours of placing the order, your purchased items will be sent to you.

You may return the order within 30 days of purchase for a refund. All returns are subject to a 25% restocking fee. Please see our Return Policy for more information.

RETURN POLICY
KOPNOÏ is committed to providing our customers with quality products at fair trade prices. We guarantee that you will be satisfied with our wide selection of products. If you are not satisfied with your purchase, return the items within 30 days of delivery date and we will gladly replace the items or refund your money. All returns are subject to a 25% restocking fee.

PLEASE NOTE:
" Only items that are in their original packaging and in new condition with a RMA# (Return of Merchandise Authorization Number) will be accepted for returns.
" Customer is responsible for shipping costs for returned items.
" Items returned after 30 days of delivery date will not be accepted.
" Returns are subject to a 25% restocking fee.
" All returned items must have a Return of Merchandise Authorization Number (RMA#).
" Items that are dirty, washed or used will not be accepted for refunds.
" Customer is responsible for shipping costs on exchanges, replacements for the 2nd shipping, unless original product was defective or damaged.

HOW TO MAKE A RETURN
Before you can return items to Kopnoï, you will need a Return of Merchandise Authorization Number (RMA#). Please contact our Customer Service Department by email at customerservice@Kopnoi.com to request an RMA#. Our customer service representatives will need the following information:
1. Order number
2. Product name and SKU
3. Reason for return
4. Specify whether you want to return for a replacement, exchange or refund
When you receive the RMA#, write the number and reason for the return on the back of your packing slip. Include the packing slip in the return package, and send the package to:

KOPNOÏ
RMA# ________
Returns Department
PO Box 148
Luang Prabang, Laos 06000

Kopnoï cannot be held responsible for returns that are lost or delayed during shipping, and we can only credit you for items received.

If you have any questions about our Return Policy, please contact our Customer Service Department by email at customerservice@Kopnoi.com Our customer service representatives will be happy to assist you.

DAMAGED OR DEFECTIVE ITEMS
If you receive items that are damaged or defective, we will gladly replace the broken parts, if possible, or ship a replacement to you for free. Just contact our Customer Service Department by email at customerservice@Kopnoi.com and provide our customer service representatives with the order number, product name and SKU of the items you wish to replace.

WRONG OR MISSING ITEMS
If you receive wrong items or are missing items, we will replace the items - at no extra cost to you. Just contact our Customer Service Department by email at customerservice@Kopnoi.com and provide our customer service representatives with the order number, product name and SKU of the items you wish to replace.

SALES TAX & DUTIES
Kopnoï is not responsible for any sales tax or duties applied to the package at arrival. Customers must pay any amount applied. If Customers refuse the package, Kopnoï reserve the right to charge the customer of any extra cost to be paid due to the refusal of any charge for the returned package.